Refund & Guarantee Policy

All Songs Smith orders require full payment at the time of ordering, processed securely through Stripe. There are no deposits, instalment plans, or deferred billing options.

By completing your order, you agree that Fenton will begin writing your song immediately after payment is confirmed. This means work commences on your behalf from the moment you pay — which is why our refund eligibility criteria below are structured the way they are.

Songs Smith offers a 100% money-back guarantee with one clear condition: you must first use all revision rounds included with your package. Revisions exist so Fenton can hear your feedback and improve the song before any refund is considered.

• Essential package — 1 revision included before refund eligibility applies
• Signature package — 2 revisions included before refund eligibility applies
• Heirloom package — Unlimited revisions; refund considered if work is genuinely at an impasse
• Corporate quotes — Refund terms agreed individually before work begins

Once you have used your revisions and are still not satisfied, contact Fenton directly. A full refund will be issued to your original payment method within 5–7 business days.

Because Fenton begins writing immediately, cancellations requested before delivery are considered on a time-elapsed basis:

To cancel, email Fenton at [email protected] with your order reference number as soon as possible.

Fenton handles every refund request personally. Here is how the process works:

• Email [email protected] with your full name and order reference number
• Briefly describe why you are requesting a refund and whether you have used your revisions
• Fenton will respond within 24–48 hours to acknowledge your request
• If approved, the refund is processed via Stripe back to your original payment method
• Refunds typically appear within 5–7 business days, depending on your bank

Fenton takes his delivery commitments seriously. All songs are delivered within 4–5 days. Rush delivery (add-on) receives priority treatment.

In the rare event of a delay caused by unforeseen circumstances — illness, family emergency, or technical failure — Fenton will contact you proactively and offer one of the following:

• A revised delivery timeline with your approval
• A partial discount or add-on credit for the inconvenience
• A full refund if the delay is unacceptable to you

Force majeure events (natural disasters, widespread service outages, etc.) do not automatically entitle a customer to a refund, but Fenton will always find a fair resolution.

Upon full payment and delivery, you receive a personal licence to use your song for private, non-commercial purposes — sharing with friends and family, playing at events, posting on social media for personal use.

• Commercial use (advertising, monetised content, broadcast) requires the Corporate package or a separate commercial licence agreement
• Fenton retains the underlying copyright and compositional rights to all songs
• If a refund is issued, your licence to use the song is revoked; you may not retain or distribute it
• Songs written for personal occasions may not be sold, licensed, or transferred to third parties

When you order a song, you share deeply personal memories, stories, and details about people you love. Fenton treats this information with the same reverence he brought to writing Clara's song.

• Your story is used solely to write your song — it is never shared, published, or sold
• Songs Smith will never use your song or story in marketing without your explicit written consent
• Payment data is handled entirely by Stripe — Songs Smith never sees or stores your card details
• You may request deletion of your data at any time by emailing [email protected]

Songs Smith reserves the right to update this Refund & Guarantee Policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your order governs your purchase — not any subsequent version.

For questions about any version of this policy, please contact Fenton directly.